Prime Tech — Privacy Policy
Prime Tech (package ae.primetechnologies.app) is a workforce management application published by PRIME TECHNOLOGIES (LLC) ("Prime Technologies", "we", "us"). It is intended
solely for use by our employees, contractors and authorised field staff in connection with their work. It is not a consumer application and is not intended for use by the general public. Accounts are issued by us to authorised staff — the app does not offer public sign-up, and you cannot create an account yourself. This policy explains what personal data the app collects, why we collect it, who we share it with, and the rights available to you.
1. Who we are
2. Data we collect
| Category |
Specific Data |
Why We Collect It |
|
|
| Account & sign-in |
Your username and password, staff/employee ID, and the one-time codes used if you reset your password |
To authenticate you and link work records to the correct employee |
|
| Photographs |
The selfie you take when clocking in or out, photos you attach to service reports, and your handwritten signature |
Attendance verification, and to evidence completed field work and customer sign-off |
|
| Face data (biometric) |
Facial landmarks and a mathematical face template ("embedding") derived from your attendance selfie, plus liveness checks |
To verify that the person clocking in or out is the assigned employee, and to prevent attendance fraud |
|
| Precise location |
GPS latitude/longitude and accuracy, captured at clock-in and clock-out, during active work sessions, and — where enabled — in the background while you are on duty |
Attendance verification, job/territory allocation, route and visit history, and workforce safety |
|
| Device information |
Device model, brand, manufacturer, operating system version, app version and build, and a unique device identifier |
To bind your account to an authorised device, prevent unauthorised access, and support troubleshooting |
|
| Work activity records |
Attendance and clock-in/out history, daily activity entries, service reports, enquiries, and notification history |
To deliver the core operational functions of the app |
|
Face data — Additional Details
- Facial recognition is performed on your device. Camera frames are analysed locally by Google ML Kit; we do not stream live video to any server.
- The first attendance selfie you take becomes your reference face template. That template is stored in the app's private storage on your device and is compared against later selfies to confirm it is you. You can clear the stored reference from within the app at any time.
- Face data is used only for attendance verification. It is never used for advertising, profiling, or emotion/demographic analysis, and it is never sold or licensed to any third party.
Background location — Additional Detail
If you grant background location permission, the app can record your location while it is not open, using a persistent Android foreground service with a visible ongoing notification. This is used only to record duty-hours location for attendance and job dispatch. Collection is tied to your working session — you can stop it at any time by ending your session in the app, or by revoking the location permission in Android Settings → Apps → Prime Tech → Permissions. Revoking it will disable attendance and tracking features but will not otherwise prevent you from opening the app.
3. Device Permissions We Request
- Location (precise, and background): attendance verification and duty-hours tracking, as described above.
- Camera: capturing your attendance selfie for face verification, and taking photos to attach to service reports.
- Photos and Media: selecting an existing image to attach to a report.
- Notifications: shift reminders, task assignments and operational alerts.
- Biometrics (fingerprint/face unlock): optional convenient sign-in. This uses the Android system biometric prompt; your fingerprint or face-unlock data stays in the device's secure hardware and is never accessible to us.
- Ignore battery optimisation: requested so that location and reminder services are not terminated by the system during a work session.
4. How we use your data
- To authenticate you and secure your account.
- To record attendance and verify that attendance records are genuine.
- To assign, dispatch and evidence field work, service reports and customer sign-off.
- To send operational notifications and reminders.
- To administer the employment relationship, including payroll support, scheduling and performance records.
- To protect our systems, investigate misuse, and comply with legal obligations.
We do not use your data for advertising, we do not sell your personal data, and we do not share it with data brokers.
5. Legal basis
We process this data to perform and administer our employment or engagement contract with you, to meet our legal obligations, and for our legitimate interests in operating a secure and accountable field workforce. Where the law requires consent — in particular for biometric face data and for background location — we ask for your explicit consent in the app before collection begins, and you may withdraw it at any time by contacting us or revoking the relevant permission.
6. Who we share data with
- Your employer / our authorised managers and HR staff — attendance, location and work records are visible to authorised personnel within our organisation.
- Our hosting and IT infrastructure — application data is stored on servers operated by or for us in the United Arab Emirates.
- OpenStreetMap (Nominatim) — when the app converts GPS coordinates into a readable street address, those coordinates are sent to the OpenStreetMap Foundation's geocoding service. No name, staff ID or account identifier is sent with them. See the OSM Foundation Privacy Policy.
- Google — the app uses the Google Maps SDK to display maps and Google ML Kit for on-device face and text recognition. Map display involves communication with Google's servers. See Google's Privacy Policy.
- Legal and regulatory authorities — where we are required by applicable UAE law, court order, or lawful request to disclose information.
7. International transfers
Our application servers are located in the United Arab Emirates. Certain service providers named above (Google, the OpenStreetMap Foundation) may process limited technical data outside the UAE. Where data is transferred internationally, we take reasonable steps to ensure it remains protected to a standard consistent with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
8. Retention
- Attendance, location and work records: retained for the duration of your employment and for 2 years afterwards, as required for payroll, audit, tax and UAE labour-law purposes.
- Face templates held on the device: deleted when you clear the stored reference in the app, uninstall the app, or clear its storage.
- Account records: deleted or anonymised within 30 days of a verified deletion request, unless we are legally required to keep them.
9. Your rights and how to delete your data
Subject to applicable law, you may request to:
- access the personal data we hold about you;
- correct data that is inaccurate or incomplete;
- request deletion of your account and associated personal data;
- withdraw consent to biometric processing or background location;
- object to or request restriction of certain processing; and
- lodge a complaint with the UAE Data Office.
Account and data deletion
To request deletion of your Prime Tech account and the personal data associated with it, email prime@primetechnologies.ae from your registered work email address with the subject line "Prime Tech account deletion", including your full name and staff ID. We will verify your identity and respond within 30 days. The face template stored on your device is removed immediately when you clear it in the app, uninstall the app, or clear its storage. Records we are required to retain for payroll, tax, audit or labour-law compliance will be retained for the periods set out in Section 8 and then securely deleted.
10. Security
We protect your data using access controls that limit records to authorised personnel, authenticated sessions, device binding, encryption of data in transit between the app and our servers, and on-device storage of biometric templates within the app's private sandbox. No system can be guaranteed completely secure, but we review our safeguards regularly and will notify affected users and the relevant authority of any qualifying personal data breach as required by law.
11. Children
Prime Tech is a workplace application for adults in employment. It is not directed at children and we do not knowingly collect personal data from anyone under 18. If we learn that we have done so, we will delete it.
12. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where the change is significant — for example a new category of data or a new recipient — we will notify you in the app or by email before the change takes effect.
13. Contact us
PRIME TECHNOLOGIES (LLC)
Warehouse No. 2, Al Quoz 4, Bur Dubai
Dubai, United Arab Emirates
Email: prime@primetechnologies.ae
Telephone: +971 4326555